Samsung to investigate Galaxy Note 7, orders discontinue uses

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(Last Updated On: 2016-10-19)
Nahimah Ajikanle Nurudeen
Samsung Electronics West Africa has said that it will investigate several reports of its Galaxy Note 7 exploding shortly after its release.
 
The company has also order users to discontinue using the phone pending the investigation.
Although the Galaxy Note7 has not been released in Nigeria but, there are reports that many Nigerians already owned the device. 
However, Samsung advises that users, despite the original place of purchase are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance.
 
Director and Business Leader, Information Mobile and Technology, Samsung Electronics West Africa, Mr. Emmanouil Revmatas, said in a statement made available to Authentic Platform News Nigeria said, “We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production.
 
“We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7.” 
Revmatas said, “Samsung remains committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.
Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device are advised to power down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres.”
He however said that “customers are advised to return their Galaxy Note7 to Samsung Authorized Service Centres and be guided with available options. Those who have already returned their Galaxy Note7 will also be contacted from Samsung for their options.”
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