Fidelity Bank Canvasses Flexible Policies  on Customers Data Utilisation 

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(Last Updated On: 2016-12-06)

Sherifah Oyediran

Fidelity Bank Plc, has called for the development and implementation of policies that will provide banks with the required flexibility to utilise available customer information as well as sophisticated digital channels and systems to drive new levels of customer engagement.

Chief Information & Operations Officer of Gbolahan Joshua, made this call at the 2016 Nigeria Retail Banking Workshop organised by CIUCI Consulting and held at the Clear Essence California Spa & Wellness Resort in Lagos.

He advised financial institutions in Nigeria to explore fresh ways to utilise the increasing wealth of customer data available to them to drive sustainable growth and improved efficiency particularly in the retail space.

Alluding to the importance of the retail segment as next frontier of growth for Banks, Joshua noted that lending which happens to be one of the most intricate services rendered by institution was critical to socio-economic development. Commenting on the requirements to be considered by a bank before providing credit, Joshua pointed out that Nigerian Banks consider the interest rate and guaranteed sources of revenue before lending to individuals.

The Director General of Delta Economic Summit Group and Managing Partner at Ciuci Consulting, Chukwuka Monye expressed his gratitude to all the representatives of the banks that were present at the workshop.

He also promised to organise more workshops to improve the operational standards of banks in Nigeria in relation with their prospective customers.

Ciuci is a consulting company responsible for carrying out in-depth studies in various sectors of the economy.

By getting detailed consumer intelligence on different segments of customers, Ciuci is able to access the retail activities of banks in Nigeria through research.

The workshop served as an eye opener to some of the issues affecting the retail space in Nigeria’s competitive financial services sector.

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