Nahimah Ajikanle Nurudeen
Jumia Travel has attributed its success in becoming the largest travel agency in Nigeria to the massive investment in modern technology.
The subsidiary of the Jumai Nigeria, the leading online marketplace which celebrated its 3rd anniversary marked the second edition of its awards ceremony said its monthly traffic grew from 93,000 to 650,00.
The event held on Friday at Intercontinental Hotel, Victoria Island had a total of 28 Lagos hotels awarded under five categories namely, Customer Choice, Best Partner Hotel, Best Hotel Partner, Booking Award, and Rising Star Award.
Jumia Travel Nigeria Managing Director, Kushal Dutta said investment in world-class technology that has improved customers’ experience on the company’s portal has been one of the greatest achievements recorded so far.
He made reference to the Web Progressive App (WPA) technology developed by the company which makes customers spend less time searching their hotels of choice.
The technology, according to him, was showcased by Google at the Web Development event recently.
He said, “These hotel awards celebrate greatest achievements and relationships that not only set the awardees apart, but also strive to create better service and experience for the guests. The objective is to appreciate outstanding performers while creating a dynamic platform for players to meet and interact.”
He said in the last three years, Jumia Travel has provided an online platform for local hotels, ensuring that both small boutique properties as well as privately owned residences can now enjoy fair display and online presence as with global chains and renowned brands.
This he explained has paved way for digitization process of hotels and the adoption of eCommerce has also been at the forefront of objectives set by the company, with 50% of its hotel partners making their online debut via the platform.
Among innovative solutions launched by Jumia Travel include WEX virtual payment (a solution which allows hotels to easily receive payment from guests), various mobile-based payments, progressive web extranet, Live Chat, local languages and around-the-clock customer service.
This year marked the third anniversary of Jumia Travel, and the second edition of the company sponsored awards.
The event also part the of the legendary 2016 Black Friday sale, which as Kushal explained comes early this year, to ensure travelers are able to make their holiday bookings without the last minute rush.
Some of the winners of the Customer Choice Award included, Ikoyi Fairview Apartments; Apartment Royale Hotel & Suites; Jeromes Gardens & Suites; Bluespring Hotel; and Epe Resort. Winners of other categories included Ibis Hotel Ikeja; Park Inn by Radisson; Fahrenheit Loft; Eko Hotel & Suites; and Cumberland Hotel.
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